Diploma of Medical Office Administration
The Diploma of medical Office administration program is designed to provide students with variety of knowledge and skills which are needed to work in a private physician office, clinical office, or hospital.
The student will learn the basic use of medical terminology, the various functions of management, the requirements specific to patients with certain diseases or disability, knowledge of good customers services, the knowledge of OHIP, WSIB and third party billing, the knowledge of maintaining the health records and various ethical and legal issues attached with them, the knowledge of general rules pertaining to medical transcription.
This program includes 9 models. It covers all the necessary elements to work as a medical office administrator. We focus on practical knowledge. After training the students will fully qualify for the market.
30 weeks Instructor-led full time training,
Lecture: 730 hours
Applicant must have Grade 12 level or a university degree or a Science college diploma and demonstrated competency in English.
List of subjects
It is the student’s responsibility to ensure that program requirements and subject prerequisites are met. Prerequisites are included for student’s academic protection.
Diploma is issued after the completion of program.
Occupation NOC Code
Medical Office Administrator(1243), this is an occupation under Skills Matrix B in the NOC code
• Private medical clinics;
• Community Health Units;
• Pharmaceutical companies(industry)
• Hospital departments (Admissions, Out-Patient Clinics, Emergency, Radiology, or as a ward clerk or surgical booking clerk);
• Nursing homes;
• Medical and research laboratories
• Senior citizens residences;
• Medical transcription departments/facilities;
• Private veterinary clinics;
• Medical specialty offices;
• Midwifery clinics;
• Medical supply companies;
• Medical laboratory;
• Insurance companies
Job Title• Medical Office Assistant
• Medical Receptionist
• Ward secretary
• Medical Secretary
Duties and Responsibilities
• Answering phones.
• Greeting patients.
• Transcribing legal and medical correspondence.
• Processing patients medical records.
• Scheduling appointments.
• Medical Billing (OHIP, WSIB & third party).
• Manage the inventory control of office and medical supplies.
• Basic accounting and payroll.
• Preparing examination rooms.
• Establishing and maintaining patient's medical & personal history and record in order to keep it up date.
Skills/Experience Required (Employer Requirements)
• Greeting and dismissing patients
• Customer services
• Maintaining patient's record
• Maintaining neat and clean working environment
• Basic clinical noninvasive procedures like recording pulse, blood pressure, temperature, height and weight
• Use of computer software (Microsoft Word, Excel, PowerPoint and Access)
• Dealing all sorts of relevant correspondence including medical transcription
• Responding to telephone calls
• Sorting and prioritizing mails
• Scheduling & booking appointments
Labour Market Trend for This Occupation
Employment for this occupation is expected to grow as fast as the average for all occupations through 2013.